MAYASetting what MAYA does on its own
The All my settings screen offers four positions per area: none, propose, automatic after a delay, automatic.
What MAYA does on its own
The articles in this topic, each naming the exact screen where the action happens.
What MAYA does on its own
9 articlesWho receives an escalation: referents, stand-ins, people copied
The Who receives what screen shows, for the whole company then for each entity, who receives a sales, technical, administrative or HR escalation, and who is copied.
What MAYA knows about my company, and how to correct it
A fact lives in data, never in an instruction: catalogue, knowledge base and entity record.
Creating a no-code automation rule
A rule starts from an object and a trigger, and runs up to five internal actions; it never touches money and sends nothing outside the company.
Setting the agent's identity
Per entity: the agent's first name, the brand, the tone and the mode (on behalf of the brand, a person's assistant, or on behalf of a person).
Replying with a voice note
When a customer sends a voice note on WhatsApp or Telegram, MAYA replies in writing, then with a voice note; everything is set per entity.
Why MAYA proposes instead of acting
In Prudent, anything that leaves the company, commits money or changes records waits for a person; replies to your customers' messages still go out.
Feeding the knowledge base
What does not fit in a product record is written here, per entity; your team’s good answers are proposed for it, and a person publishes them.
Emergency stop for automations
The emergency stop cuts automatic actions, for the whole company, one module or one action type; it does not silence replies to customer messages.