MAYA

Emergency stop for automations

The emergency stop cuts automatic actions, for the whole company, one module or one action type; it does not silence replies to customer messages.

Open Administration, Artificial intelligence, then Kill switch, with automation administration rights. The stop applies to the whole company, to one module, or to one specific action type; the broadest level wins.

It cuts automatic actions: reminders, cadences, invoices, certificates, no-code rules. A blocked action is neither lost nor marked done: it becomes suspended, and a person can close it.

It does not silence the agent replying to your customers’ messages: for that, turn off the channel’s automatic reply (see the article about the agent not replying).

Every stop and every restart is logged. You restart from the same screen; in the list, an active stop is a stop that CUTS.

PlansIncluded in every plan.