Setting what MAYA does on its own

Open Administration, Artificial intelligence, then All my settings.

Each area is set to one of four positions: none (the action is not carried out), propose (MAYA prepares, a person approves), automatic after a delay (the proposal goes out on its own after the delay if nobody stepped in), and automatic.

Three presets exist: Prudent, Balanced and Autonomous. Balanced reproduces exactly how things worked before this setting. Prudent has decisions approved — anything that writes to a customer, commits money or changes records. A new company starts in Prudent.

These positions govern MAYA's ACTIONS. Whether the agent replies to a channel's messages is set separately, with the channel's automatic reply switch (see the article about the agent not replying).

The setting applies to the whole company, or to one entity in particular — the entity overrides the company.

A setting is a CEILING: it can hold an action back, it never releases what a mechanism has already handed to a person.

The same screen then lists the other automation settings of the product and the screen where each one is set.