What MAYA knows about my company, and how to correct it

What MAYA says about your offers comes from your DATA, not from an instruction text. Three places matter.

The catalogue, under Catalogue: it carries your products, services and their prices. A service with no price, or a price of zero, is announced as on request, never as zero.

The knowledge base, under Administration, Artificial intelligence: it holds what does not fit in a product record. A corrected text is taken into account again for search.

Your entity record, under Administration, Organization, then Entities: address and contact details. MAYA serves them as written there.

The Agent identity screen sets the WAY of speaking — the agent's first name, the tone, the stance. Facts are not written there: an instruction cannot be corrected from a screen, data can.

If MAYA states something wrong, it is data to correct, in the right place among these three.