MAYAOpen Administration, Artificial intelligence, then Agent identity, and choose the entity. An entity not yet set speaks under its own name, in a warm tone.
There you set the agent's first name, the name of the brand represented, the tone (formal, warm, relaxed, institutional or educational), a greeting line and style guidelines.
Three modes exist: on behalf of the brand, naming nobody; a person's assistant; or on behalf of a person, to be reserved for an executive who decided it. In the last two, the person's name is required.
The identity sets the way of speaking, not the facts: prices, addresses and commitments come from the catalogue and your records (see the article about what MAYA knows of your company). Nor does it set what MAYA does on its own: that is All my settings.
Saving requires administration rights.
PlansIncluded in every plan.