MAYAOpen Administration, Artificial intelligence, then Who receives what.
A sales escalation goes to the least busy person in the rotation. A technical, administrative or HR escalation goes to the lead for that type; if they are on leave, deactivated or without access to the entity, to their deputy; otherwise, to the rotation.
People in copy see every escalation without being in charge of it; their notification does not ring by default.
People are chosen by name; the screen shows their roles and their last login. A service account, a deactivated account or a person who cannot open the entity is refused.
Each change goes through a preview (before, after, warnings), then a confirmation. A confirmed setting is active; a setting saved but switched off is flagged as such.
An entity setting replaces the company one for that entity: the preview warns you when it creates one.
The same setting can be made by instruction to MAYA, with the same preview and the same confirmation.
PlansIncluded in every plan.