Replying with a voice note

Open Administration, Artificial intelligence, then Voice note reply.

MAYA only replies with a voice note if the customer themselves sent a voice note, and only on WhatsApp and Telegram.

The written text always goes first; the voice note is a copy of it. If the voice fails, the customer already has the written reply.

Per entity, with a default for the whole company: on or off (on to start with), the maximum length of a reply read aloud (900 characters to start with; beyond that, only text is sent), the maximum length of a received note (600 seconds to start with; beyond that, it stays an attachment) and the voice.

Turning voice replies off only stops the outgoing note: received notes are still transcribed. The screen shows what happened over the last 30 days.