Connecting WhatsApp or Telegram

Open Administration, Organization, then Conversation channels, and pick the entity that will own the line.

For Telegram you need the bot token. MAYA queries Telegram to verify the bot, SETS the webhook with its own secret, and only then stores it. A bot that was not connected through this screen has its messages refused on reception.

For WhatsApp, there are two paths depending on your installation. When guided connection is open, which is the case on maya-erp.com, MAYA opens a Meta window: there you choose your company's WhatsApp Business account and the number that will receive messages. Nothing is stored if Meta refuses, and no message is sent during the connection.

The other path, always available on the screen, is to paste the credentials of your own Meta app. MAYA then reads the number from Meta to confirm, and gives you ONCE the webhook verification token to paste at Meta.

Credentials are encrypted at rest and the screen never shows a secret again: for Telegram it shows the bot name, for WhatsApp a masked token.

A bot or number already connected elsewhere is refused. On maya-erp.com, a channel your plan does not include is refused too, and MAYA says so.

If MAYA then does not reply, see the article about the agent not replying.