Assets and maintenance: assets, tickets and work orders

Assets are under Assets and maintenance: assets, tickets, work orders, field schedule, maintenance plans, licenses, contracts, consumables, reservations, knowledge base and reports.

Asset types, statuses, ticket categories and locations are set in Assets administration; saving these settings requires assets administration rights.

When AI triage is on, MAYA proposes a category, a type and an urgency for a new ticket, but only fills the fields left empty: never over a human choice.

Response and resolution times follow the priority, in business hours. Resolving a ticket requires writing the resolution, and assigning it requires a person.

Preventive maintenance plans create work orders when due, and a technician cannot be booked twice in the same slot.

An employee reports a problem with their equipment from My space, without needing the Assets module.