MAYA

Sending a satisfaction survey

A template is published before use; a sending is prepared then goes out on a person’s action, and results stay anonymous below a response threshold.

Surveys are under Surveys, when your plan includes this module: NPS, satisfaction, effort or free questionnaire, for customers, companies, learners or your team.

Templates from the provided library are copied, not edited in place. A template that was never published cannot be sent: publish it first.

A bulk sending is done by email. Launching it prepares the sendings; they go out when a person sends them. Contacts who objected are left out.

Below the anonymity threshold (five responses to start with), scores are not displayed. Results are exported as CSV or Excel.

PlansIncluded in every plan.