Campaigns, broadcasts and consent

Campaigns, broadcasts, segments and subscribers are under Marketing, when your plan includes these modules.

A broadcast goes out by email, WhatsApp, Telegram or Messenger, to a segment, chosen contacts or filters. A draft does not go out: it must be approved, then sent. A broadcast reaches 5000 contacts at most, once per contact and channel, and MAYA states why a message did not go out.

A segment is described by rules (20 conditions at most) resolved at sending time: the list is never frozen. Archived contacts and contacts not to be contacted are always excluded.

The same contact receives no more than five unsolicited messages over thirty rolling days, all campaigns combined.

A prospecting email always goes out with its unsubscribe link, otherwise it is refused. On WhatsApp, outside the 24 hours after the customer's last message, only a template approved by Meta can be sent.