Where to start in MAYA

Open Administration then Get started. The screen lists the setup steps in the order to do them, and shows which ones are already done.

Steps are not ticked by hand: they are WORKED OUT from your data. A step becomes done when the data exists — a WhatsApp or Telegram channel connected, a catalogue filled in, an active sending address. So you cannot declare yourself ready by mistake.

Some steps are mandatory, such as your entities' identity and the agent's identity; others, such as the mailbox, are only recommended. Follow the order of the screen: it goes from what describes your company to what makes it speak.

A new company starts in Prudent mode. Moving to Balanced mode is only offered on this screen once it has what it needs to answer correctly — a catalogue, a channel and an agent identity. This is deliberate: without a catalogue, replying to your customers on its own would serve wrong answers.